Hilliard 311 is a service that allows residents to submit service requests from a computer, smartphone or tablet. Those who prefer calling can reach Hilliard 311 at (614) 876-7361.
All concerns are automatically converted to work requests and routed to the Operations Department. Users can attach a photo and notes with their requests, as well as track the status and view comments from the City in response to their request.
The City of Hilliard will provide a weekly citywide chipper service beginning in April. The city is divided into four color-coded quadrants: orange, green, blue, and purple. A city crew will go through each quadrant one day per week (Monday through Thursday) to provide chipper service weather permitting.
The weekly chipper service schedule is as follows:
To utilize this service, residents simply need to have tree limbs and brush piled curbside by 7AM the scheduled day of their weekly chipper service. Vines, thorns, root balls, grass of any kind, and foreign materials such as metal, lumber, nails, wire, string, rope, or staples are absolutely prohibited. Any brush or tree limbs containing any of the aforementioned items will NOT be collected.
Local Waste, the City of Hilliard’s contract refuse hauler, will also continue to offer brush collection services weekly. Brush collected by Local Waste is considered as yard waste. To be picked up, material must meet yard waste criteria: brush must be cut into lengths of no longer than 4-feet, and then must be bagged, bundled, using biodegradable string or twine (no metal wire), or placed into a standard trash container used exclusively for yard waste, and labeled “YARD WASTE ONLY.” Bundles may not exceed 2-feet in diameter. No single bundle, yard waste can, or bag may exceed 75 lbs. in weight.
When a tree service or landscape company is hired to cut down trees or clear areas, they are solely responsible for that removal.
Curbside leaf collection begins in October. Residents should rake leaves to the curb area (between the sidewalk and street) by 7:00AM on the Monday of their scheduled pickup week.
Crews will collect leaves placed at the curb during scheduled times by neighborhood zones (listed below). The quadrant map can be found here.
Residents can also bag leaves in biodegradable brown paper bags for standard weekly curbside yard waste pickup.
BLUE QUADRANT | ORANGE QUADRANT | GREEN QUADRANT | PURPLE QUADRANT |
Week 1 TBA | Week 1 TBA | Week 1 TBA | Week 1 TBA |
Week 2 TBA | Week 2 TBA | Week 2 TBA | Week 2 TBA |
Week 3 TBA | Week 3 TBA | Week 4 TBA | Week 4 TBA |
Week 5 TBA | Week 5 TBA | Week 6 TBA | Week 6 TBA |
Week 7 TBA | Week 7 TBA | Week 8 TBA | Week 8 TBA |
Week 9 TBA | Week 9 TBA | Week 10 TBA | Week 10 TBA |
Leaves may cause temporary discoloration to your grass. However, the grass will grow back rich and green in the spring. To prevent grass from discoloring, rake your leaves immediately before your scheduled pickup date.
After the leaf collection period ends, leaves are to be placed in biodegradable paper yard waste bags or in a trash bin designated for yard waste only. The bags or bins should weigh no more than 50 pounds each when filled, and will be collected as part of the normal curbside-composting program every Tuesday. Bagged leaf collection is provided by Local Waste Services until November 30th.
We use various tools, including salt brine and plowing, to manage ice and snow on city streets. If you see snow equipment on the roads, please give them the right of way and stay at least 100 feet back. We will clear all city streets, starting with major thoroughfares.
We schedule street sweeping to maintain roads, improve storm sewer system efficiency and keep Hilliard looking beautiful. Street sweepers typically run Monday – Friday from 7:00AM to 3:30PM on scheduled days.
Residents should move their cars on street sweeping days and avoid sweeping materials, including leaves, into the streets. You can collect leaves to be picked up by the city’s yard waste or leaf collection programs.
The Operations Department performs periodic and frequent street sweeping throughout all residential and commercial areas of the City. Street sweeping beautifies Hilliard’s streets, gateways, parks, and community by removing unsightly litter and debris. Routine street sweeping reduces the amount of flooding during heavy rainfall and increases operational efficiency of the City’s storm sewer system. Street sweeping also protects the environment by significantly reducing the amount of pollutants entering the City’s storm sewer system.
Grass clippings, leaves, twigs, branches, shrubbery, and other yard waste are collected weekly for Hilliard residents. Organic waste should be placed in brown paper bags or rigid containers clearly labeled with yard waste stickers, which are available at the Hilliard Municipal Building (3800 Municipal Way).
Please cut branches to less than 4 feet in length and tie them into bundles with string or twine. Each container, bag, or bundle must weigh less than 50 pounds and be free of rocks, dirt, and plastic bags.
City Hall and Admin
3800 Municipal Way
Hilliard, OH 43026
(614) 876-7361
Hilliard Mayor’s Court
5171 Northwest Parkway
Hilliard, OH 43026
(614) 334-2361
Division of Police
5171 Northwest Parkway
Hilliard, OH 43026
Police Assistance
(614) 876-7321
Police Records and General Assistance
(614) 876-2429
Norwich Township Fire
5181 Northwest Parkway
Hilliard, OH 43026
(614) 876-7694
Hilliard Recreation & Parks
3800 Veterans Memorial Dr
Hilliard, OH 43026
(614) 876-5200
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